Enhanced support for your IT needs.
Maintaining and growing complex enterprise networks requires a diverse range of knowledge, skills and expertise in everything from network infrastructure to endpoint security. Sometimes you need more expertise than you have in-house, or more support assistance than a regular support program offers. We can help.
The Conexsys Encompass Elite program gives you the additional support that a sophisticated enterprise network needs to keep it running smoothly day-to-day, and during periods of growth or change. With Encompass Elite, you have the option of three different levels of additional specialized services over and above our standard Encompass Standard program, that give you the assistance of our most experienced and knowledgeable experts in network security, operations, maintenance and support.
- Three levels of support, to customize service level to your needs.
- Retainer-based IT services (includes the Standard Level offerings).
- Enhanced monitoring & response services.
- Typical 30-minute response time; 4-hour guarantee.
- Asset implementation, management, and replacement services.
- Proactive problem identification, with quick, effective resolution strategies.
- Overarching goal: accelerate mean-time-to-repair (MTTR).
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