Improve understanding of the technologies in your infrastructure.
As part of the Conexsys service delivery model we complete each project with a knowledge transfer to ensure our clients are well trained on the technologies we implement. This includes:
- A complete recap of the project deliverables, the steps taken to implement, and the customer’s specific use case.
- On-going support process in case of emergency.
- A complete walk-through of the install, ensuring each product feature is covered and that the customer is comfortable with using the product once our team leaves.
- In-depth knowledge of the product/solution specific to the customer’s network.
- Improved ability to support the solution, with reduced need for calls to the help desk.
- Faster time to efficiency, improving ROI for the solution.
- Improved customer satisfaction with the technology implemented, due to fewer issues.
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